Job Title :Call Center Manager

  • Company Name : AlSafy Group
  • Job Location : Egypt , Cairo
  • Job Created Date : Mar 25, 2020
  • Job Vacancies : 2

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About the job

  • Career Level Director
  • Job Type Full Time
  • Job Salary 1 - 1 EGP
  • Experience Range 1 - 1
  • Grade Good
  • Job Degree Bachelor's Degree
  • Job Gender Male or Female
  • Age Range 22 - 40

Job Details

Switch Plus Apple Re-seller is hiring
Call Center Manager
Responsibilities:
• Developing objectives for the call center’s day-to-day activities
• Conducting effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collecting and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• responsible of budgeting and tracking expenses
• Coaching and providing training to personnel to maintain high customer service standards
• Monitoring and improve ordering, telephone handling and other procedures
• Evaluating performance with key metrics (accuracy, call-waiting time etc.)
• Preparing reports for different departments or upper management
Requirements:
• Proven experience as call center manager or similar position (Prefer in Avaya System)
• Experience in the same title and managerial level is a must.
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
If interested Send Your CV to Nourhan.ezz@alsafy.net Mentioning Call Center Manager

About Company

AlSafy Group is a family owned conglomerate based in Cairo, Egypt. The Group was founded in 1986 with a clear vision towards becoming one of Egypt’s leading commercial entities. Since its establishment, the group has gradually refined its holdings and expanded its geographic presence. Today AlSafy Group operates one of the strongest distribution network infrastructures and holds partnerships with dozens of world-leading brands and organizations. Al Safy Group operates numerous lines of business. The group’s various lines of businesses are managed through the Cairo-based headquarters a long

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